Bookaway is a fast-growing startup based in Tel Aviv and currently expanding operations to Southeast Asia. Our online booking system gives local suppliers of transportation (cars, buses, trains & ferries) the opportunity to sell their tickets to customers all around the world. Our website is the place where tourists can find ground transportation all around Southeast Asia!

Job description:

  • Supplier payments - Support accountant with payment for suppliers, prepare payment and make sure we pay suppliers on time.
  • Customer support - Support customers change their travels dates & cancellations
  • Customer support - Handle complaints with the customer and provide appropriate solutions and alternatives
  • Supplier ongoing support - Support supplier with booking, remind & help them to approve the bookings.
  • Supplier live support - Handle phones calls answer text instantly with suppliers
  • Revenue management - monitoring sales and revenue of suppliers in order to increase the revenue
  • Content optimization - getting information and adding relevant information to the website.

Job requirements:

  • Technical skills (computers and software)
  • Fluent in English
  • Previous experience in customer support or account management

Nature of work:

  • Full-time job
  • Availability during weekends and after work hours
  • International communication and local problem solving
  • Multitasking and taking care of various aspects of support issues
  • Problem-solving on a daily basis